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One way of practicing systems thinking is to try to find systems, subsystems, and components of systems in any situation you are studying. This is known as using a systems context or having a _______________ of a situation.

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According to the Real World H&R Block case, the CIO at NPR describes two types of backlogs - backlogs of desire (wish lists) and backlogs of commitment (approved projects that have not yet been started)

A) True
B) False

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Which of the following is an example of an intangible cost?


A) Employee salaries
B) Loss of customer goodwill
C) Reduced inventory-carrying costs
D) Improved customer service

E) B) and D)
F) None of the above

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Which of the following is done during the systems design stage of application development?


A) Develop logical models of the current system
B) Conduct a feasibility study
C) Develop logical models of new system
D) Convert to the new business system

E) B) and D)
F) B) and C)

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Improperly organized and formatted data are seldom found to be a major contributor to new system implementation failures.

A) True
B) False

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