Question 1

Telephone hotlines are developed to improve horizontal communication.

Accepted Answer

A) True 
 B)False

Question 2

One challenge posed by social media is that they can be addictive to the extent that employees engage in ________ while at work.

Accepted Answer

The answer of One challenge posed by social media is...

Question 3

The ________ can be a timely, inexpensive source of information that isn't available through other channels.

Accepted Answer

The answer of The ________ can be a timely, inexpensive...

Question 4

Enterprise social media refers to a private work-related social media platform that is accessible to the general public.

Accepted Answer

A) True 
 B)False

Question 5

What do these organizations have in common: Air Canada and Bell Canada?

Accepted Answer

A)  TV networks
B)  Telephone hotlines
C)  Suggestion systems
D)  360-degree feedback
E)  Employee surveys and survey feedbackF) A) and D)
G) A) and C)

Question 6

What happens when computer-mediated groups that have to make a decision meet for only a single session compared to face-to-face groups?

Accepted Answer

A)  They take less time and make more effective decisions.
B)  They take less time and make less effective decisions.
C)  They take more time and make more effective decisions.
D)  They take more time and make less effective decisions.
E)  They take the same time as face-to-face groups and make more effective decisions.F) A) and B)
G) A) and C)

Question 7

Web media are commonly classified as

Accepted Answer

A)  web-mediated communication.
B)  computer-mediated communication.
C)  web media communication.
D)  computer-media communication.
E)  electronic communication.F) C) and E)
G) A) and D)

Question 8

Companies with English-only policies have experienced

Accepted Answer

A)  improved cross-cultural communication.
B)  very few language differences.
C)  the reduction of language problems.
D)  a host of problems.
E)  resentment from foreign subsidiaries.F) A) and C)
G) A) and B)

Question 9

Congruence refers to a condition in which members of an organization's words, thoughts, feelings, and actions all contain the same message.

Accepted Answer

A) True 
 B)False

Question 10

People are good at interpreting simple, basic emotions in facial expressions, even when the target person is from another culture.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best represents the accuracy of the grapevine?

Accepted Answer

A)  At least 75 percent of the controversial organizationally related information carried by the grapevine is correct.
B)  At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is correct.
C)  At least 75 percent of the controversial organizationally related information carried by the grapevine is incorrect.
D)  At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is incorrect.
E)  At least 75 percent of the controversial and noncontroversial organizationally related information carried by the grapevine is incorrect.F) A) and E)
G) A) and B)

Question 12

Tannen found that there are a number of key differences in male and female communication styles and rituals that often place women in a

Accepted Answer

A)  win-lose position.
B)  lose-lose position.
C)  one-down position.
D)  two-down position.
E)  one-up position.F) C) and D)
G) B) and E)

Question 13

Congruence refers to a condition in which members of an organization's words, thoughts, feelings, and actions of a sender are the same as those of the receiver.

Accepted Answer

A) True 
 B)False

Question 14

Voice can be contrasted with ________.

Accepted Answer

The answer of Voice can be contrasted with ________....

Question 15

Excessive personalization of one's office with non-work references concerning one's family, hobbies, or leisure travels is seen as less professional in North America.

Accepted Answer

A) True 
 B)False

Question 16

________ occurs when a person's words, thoughts, feelings, and actions all contain the same message.

Accepted Answer

The answer of ________ occurs when a person's words, thoughts,...

Question 17

What is filtering and what are the different forms it can take? Why does filtering occur in organizations?

Accepted Answer

Filtering is the tendency for a message ...

Question 18

When survey results are fed back to employees, along with management responses and any plans for changes, this feedback should enhance

Accepted Answer

A)  downward communication.
B)  upward communication.
C)  horizontal communication.
D)  informal communication.
E)  upward and downward communication.F) A) and C)
G) B) and D)

Question 19

________ refers to "speaking up."

Accepted Answer

The answer of ________ refers to "speaking up."...

Question 20

Paid suggestion systems tend to be the most effective for sharing information.

Accepted Answer

A) True 
 B)False

Exam 10: Communication

Excessive personalization of one's office with non-work references concerning one's family, hobbies, or leisure travels is seen as less professional in North America.

Correct AnswerverifiedShow Answer

Enterprise social media refers to a private work-related social media platform that is accessible to the general public.

Correct AnswerverifiedShow Answer

Voice can be contrasted with ________.

Correct AnswerverifiedShow Answer

Companies with English-only policies have experienced

Correct AnswerverifiedShow Answer

What is filtering and what are the different forms it can take? Why does filtering occur in organizations?

Correct AnswerverifiedFiltering is the tendency for a message ...View AnswerShow Answer

Congruence refers to a condition in which members of an organization's words, thoughts, feelings, and actions of a sender are the same as those of the receiver.

Correct AnswerverifiedShow Answer

Congruence refers to a condition in which members of an organization's words, thoughts, feelings, and actions all contain the same message.

Correct AnswerverifiedShow Answer

Paid suggestion systems tend to be the most effective for sharing information.

Correct AnswerverifiedShow Answer

Web media are commonly classified as

Correct AnswerverifiedShow Answer

________ refers to "speaking up."

Correct AnswerverifiedShow Answer

________ occurs when a person's words, thoughts, feelings, and actions all contain the same message.

Correct AnswerverifiedShow Answer

What happens when computer-mediated groups that have to make a decision meet for only a single session compared to face-to-face groups?

Correct AnswerverifiedShow Answer

Which of the following best represents the accuracy of the grapevine?

Correct AnswerverifiedShow Answer

What do these organizations have in common: Air Canada and Bell Canada?

Correct AnswerverifiedShow Answer

People are good at interpreting simple, basic emotions in facial expressions, even when the target person is from another culture.

Correct AnswerverifiedShow Answer

Telephone hotlines are developed to improve horizontal communication.

Correct AnswerverifiedShow Answer

One challenge posed by social media is that they can be addictive to the extent that employees engage in ________ while at work.

Correct AnswerverifiedShow Answer

Tannen found that there are a number of key differences in male and female communication styles and rituals that often place women in a

Correct AnswerverifiedShow Answer

The ________ can be a timely, inexpensive source of information that isn't available through other channels.

Correct AnswerverifiedShow Answer

When survey results are fed back to employees, along with management responses and any plans for changes, this feedback should enhance

Correct AnswerverifiedShow Answer

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Filtering is the tendency for a message ...
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