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Exam 13: Conflict and Stress

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Question 101

Multiple Choice

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Diana's first job was as an air traffic controller, a position she found very stressful.Realizing that this wasn't for her, she found another job as a management trainee and resigned from her air traffic controller position.Her reaction to stress was one of

A) problem solving.
B) rationalization.
C) time management.
D) displacement.
E) reaction formation.

F) A) and E)
G) A) and B)

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Question 102

Multiple Choice

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Superordinate goals are

A) goals that have the highest priority in the organization.
B) goals that are used to stimulate conflict.
C) goals that are most likely to provoke dysfunctional organizational politics.
D) goals that can only be achieved by collaboration between conflicting parties.
E) goals that can only be achieved through distributive negotiation.

F) B) and E)
G) C) and D)

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Question 103

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Defence mechanisms provide effective short-term stress reduction because they directly attack the source of stress.

An addiction to work in which one has an internal compulsion to work, thinks persistently about work, and works excessively is called

When resources are high, increased job demands are associated with a lower probability of death.

The feeling that new technology introduces complication and hassles to our everyday work is called

________ and harassment are related to presenteeism.

________ exists when assertiveness and cooperativeness are both high.

Working with clients who have severe emotional or physical problems is a prime cause of burnout.

Reactions to organizational stress can be divided into what three responses?

A 2017 American Psychological Association survey indicated that 41 percent of the workforce are highly engaged in their work.

What narrows gender differences in negotiation outcomes?

In its classic form, ________ involves antagonistic attitudes and behaviours.

collaborating (high assertiveness, high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives, and jointly contribute to the attainment of the company's goals;

Clarise's self-esteem was threatened when she lost several court cases in her law practice.To make up for this stressful reality, she concentrated on becoming a competitive amateur sailing champion.Which defense does this illustrate?

Abusive managers feel they have been treated unfairly.

A national Canadian survey determined that ________ results in decreased work performance and increased absenteeism.

A conflict management style that maximizes both assertiveness and cooperation is called

compromising (moderate assertiveness, moderate cooperativeness)-when it becomes clear to union negotiators and management that neither is going to get the maximum deal they had hoped for, they settle for a deal that is adequate (satisficing).

Attending work when ill is called ________.